Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Hospital Care & Surgery

Urgent care is medically necessary care that you need for a sudden illness or injury that isn’t life threatening. It does require immediate attention from a medical professional to avoid complications, like infection.

Emergency care, on the other hand, is care you need to treat a serious medical condition immediately. This includes a mental health emergency. An emergency is a threat to either:

• Life
• Limb
• Sight
• Safety
Don't forget to keep your family's information up-to-date in DEERS.