Health Services


Pharmacy

To all concerned…

 A reported cyberattack on the nation’s largest commercial prescription processor, Change Healthcare, has affected military clinics and hospitals worldwide, including Naval Hospital Bremerton.
On Feb. 21, Change Healthcare disconnected their systems to protect patient information. This has impacted all military pharmacies worldwide and some retail pharmacies nationally.
As of today - Feb. 27, 2024 – the Naval Hospital Bremerton Pharmacy team continues to provide prescriptions through manual procedures until this issue is resolved.
We understand the inconvenience this may cause and appreciate your patience while all pharmacies – military and civilian alike - take longer than usual to safely fill prescription needs.
It is still unknown at this time when this will be resolved.
We recommend for beneficiaries to monitor NHB’s official command Facebook page for updates at - https://www.facebook.com/navalhospitalbremerton/ - or contact their local military clinic primary care manager or retail pharmacy for the latest local updates on getting prescriptions filled.
 

Questions and Answers:

Q1. Will my medication that I already called in to be refilled still be refilled or do I need to call it in again?
A1. Medication will still be processed but may be delayed.
Q2. I have a new prescription for NHB Pharmacy, will it get filled?
A2. Yes, military pharmacies have procedures to process prescriptions when electronic systems are offline. Please be patient as pharmacy operations may take a little longer.
Q3. I have a new prescription for my retail pharmacy, will it get filled?
A3. Many retail pharmacies utilize Change Healthcare to some extent. If your TRICARE network pharmacy uses CHC and was affected by their action to disconnect their services, you may be asked to pay full cost for your prescriptions and then you will need to file a claim for reimbursement. You can choose another network pharmacy not affected by the outage or utilize the TRICARE Mail Order Pharmacy, or you can take your prescription to NHB’s Pharmacy. Information on filing a claim can be found here: https://www.tricare.mil/FormsClaims/Claims
Q4. I use TRICARE Home Delivery. Will I get my prescriptions?
A4. Yes, the TRICARE Home Delivery program was not affected by CHC going offline.
Q5. While the system is down, do I need a paper prescription?
A5. Within NHB, no you do not need a paper prescription. If your network provider's office is impacted, they may provide you with a paper prescription for prescription needs.
Q6. What about personal information? Has beneficiary personal health information or personally identifying information been accessed?
A6. Currently, the company has not reported any loss of data or exposure of PII/PHI.


 
  • New Hours for Main Pharmacy and Drive-Thru
  • New Q-Anywhere Hours
  • New ScriptCenter enrollment process
  • Drive-Thru REFILLS only
  • Lobby pickup is now available for phone activation
 

New Hours for Hospital and Drive-Thru

  • NHB Pharmacy is consolidating our crew to maximize the staffing levels during the busiest parts of the day. After comparing other military treatment facility pharmacies of similar scope and size and considering customer and staff input, historical customer volume, and the hours of our Family/Internal Medicine clinics; it was determined that the hours of 8:30 a.m. to 4:30 p.m. best fit our staff and customer needs.
  • We understand the added inconvenience this causes for our customers, to assist in this transition, please consider the following:
    • Q-Anywhere check-in will be available starting at 8 a.m.
    • ScriptCenter pickup no longer requires a prescription number for enrollment. You can now enroll by just scanning the newer military CAC/dependent/veteran ID cards or entering the customers DoD ID number.

Drive-Thru Refills Only

  • Commencing Dec. 4, 2023, in conjunction NHB Pharmacy operating hours changing from 8:30 a.m. to 4:30 p.m., Jackson Park Drive-Thru annex will revert to pre-pandemic policy of providing refill orders only due to overwhelming traffic volume. We sincerely apologize for any inconvenience.
  • As a reminder, patients are encouraged to use Q-Anywhere when requesting new prescriptions for pick up at the Main Pharmacy or the ScriptCenter.

NMRTU Bremerton Pharmacy Process

  1. Activating your prescription from an Outside Provider
    1. Hard Copy/Paper Prescriptions: It is highly recommended to have your provider send electronic prescriptions whenever possible as this will allow you to “pre-activate” your prescription, greatly reducing your pharmacy wait time.  Please ensure that the provider physically signs all paper prescriptions, as an electronic signature is NOT valid. 
      1. NHB Pharmacy: Come to the lobby and select “Activate Prescription” on the kiosk, then select I NEED to speak to a Staff Member, and wait to be called to a window.
      2. NMRTU Everett Pharmacy: Active duty and their dependents come to the Pharmacy and speak to the attendant at the window.
      3. NMRTU Bangor Pharmacy: Active Duty and their dependents come to the Pharmacy and select “New Prescription” on the kiosk and then wait to be called to a window.
    2. Electronic Prescriptions from Outside Providers (eRx): Outside providers can send electronic prescriptions directly to the pharmacy for ALL prescriptions, including Controlled Substances, saving you valuable time, because you can activate them from home rather than having to drop them off at the pharmacy. To send in prescriptions your provider will need the following information:
      1. NHB/NMRTU Bangor Pharmacy:
        • Pharmacy Name: DoD Bremerton Pharmacy
        • Address: 1 Boone Rd, Bremerton, WA 98312
        • Fax: 360-475-4786
        • Pharmacy NCPDP/NPI Number: 4925496/1811096852
      2. Everett Pharmacy:
        1. Pharmacy Name: DoD Everett Pharmacy
        2. Address: 2000 W. Marine View Drive Building 2010 Everett, Washington 98207
        3. Pharmacy NPI: 1952408718
  2. Activate Your New Electronic Prescriptions or Doctor Called in Refills (renewals)
    1. Q-Anywhere: Currently available at the NHB and Everett Pharmacies only.  Just use your cell phone to text the words ‘Get in line’ to 1-877-909-2512 to start the process. You will receive a text back with the following:
      1. Enter the patient’s DoD ID#- This is the 10-digit number found on your ID card. If you don’t have the DoD ID# for the patient, call the pharmacy for next time.
      2. Enter additional DoD ID numbers for anyone else you want to pick up for OR text “Done”
      3. Select the pharmacy:
        1. NHB Hospital/Drive-Thru Pick-up
        2. NBHC Everett Pharmacy
      4. Select your Pickup Location:
        1. Hospital Pharmacy Lobby
        2. Hospital ScriptCenter
        3. Drive-Thru in Jackson Park (Refills Only)
      5. Select when you want to pick-up:
        1. ASAP (for lobby only)- We’ll text you when ready and you can pick up today at the NHB Pharmacy
        2. Later- Pick up in the Drive-Thru Pharmacy after two business days or the ScriptCenter loaded at 12 p.m. and 7p.m.
          • Prescriptions requested from 6:01 p.m. until 11:00 a.m. will be loaded by 12:00 p.m.
          • Prescriptions requested from 11:01 a.m. until 6:00 p.m. will be loaded by 7:00 p.m.
      6. Once you receive your Q-ticket number, text us the medications you need.  If you don’t know the name, you can say things like “New Rx from visit today” or “my blood pressure meds,” so we know what you need.
      7. Go and enjoy your day until you receive the text saying it was checked by the pharmacist.
    2. Phone Activation: Phone lines are VERY busy, so we recommend using Q-Anywhere when possible. Otherwise, you can call 360-475-4425, option 3, then option 1 to speak with a pharmacy staff member who can help process your prescriptions.
      1. Main Pharmacy: 4 Hour delayed pickup
      2. Jackson Park Drive-Thru (Refills Only) requires a 2-business day turn around.
      3. ScriptCenter: 
        1. Prescriptions requested from 6:01 p.m. until 11:00 a.m. will be loaded by 12:00 p.m.
        2. Prescriptions requested from 11:01 a.m. until 6:00 p.m. will be loaded by 7:00 p.m.
    3. Walk-Up Requests: It is highly recommended that you activate remotely using our “Q-Anywhere” system so that you do not have to wait around at the pharmacy, but you can come check in at the kiosk to speak to us in person.
      1. NHB Pharmacy: Come to the lobby and select “Activate Prescription / Walk up Request” on the kiosk.
        1. Only need new/renewal prescriptions from the last two weeks? Select “I do not need to speak to a staff member” on the kiosk to check-in and tell us where you want to pick it up. Once complete you will only be called up at dispense.
        2. Need refills, multiple patients, or have paper prescriptions? Select “I need to speak to a staff member…” and please wait to be called to a window.
      2. NMRTU Everett Pharmacy: Come to the pharmacy and speak to the staff member at the window.
      3. NMRTU Bangor Pharmacy: Active duty and their dependents come to the Pharmacy and select “New Prescription” on the kiosk and then wait to be called to a window. Bangor pharmacy will process called-in refills for retirees but cannot accept Walk-Up requests.
  3. Wait to be notified it’s ready for Pick-up: Go out and enjoy your day.  If you’ve given us your cell phone information, you’ll receive a text saying the pharmacist has checked your medications. To ensure that you receive your notifications, please verify that your information is accurate by talking with a staff member during your next visit or by utilizing Q-Anywhere which automatically updates your cell phone information every time you use it.
  4. Once you get your message, Pick-up Process:
    1. NHB Pharmacy: Medications will be returned to the shelf 10 days after you receive your “ready” notification you have 10 days to get your medications.
      1. Pharmacy Pickup: Please come to the lobby and select a “Return for Pick-up” ticket. We’ll call you up to the window and you’ll be on your way.
      2. ScriptCenter Pickup: Once loaded, your prescriptions will be available 24/7 for the next 10 days.
        1. NOTE: You can now scan your ID card or enter the DoD ID number for the patient to enroll instead of needing a prescription number.
        2. NOTE: Refrigerated items must still be picked up at the pharmacy.
    2. Jackson Park Drive-Thru Pharmacy (Refills Only): When you receive your notification stating your medications are checked, you can pick them up the next business day after 10:00 a.m.
    3. NMRTU Bangor Pharmacy: Please come to the lobby and select a “Return for Pick-up” Ticket. We’ll call you up to the window and you’ll be on your way.
  5. Refills: All refills should be called into the Pharmacy refill line (360) 475-4217. Turnaround time for refill requests are two business days and typically do NOT include a message when ready. For detailed instructions on how to use Audiocare system, please see below.
    1. Jackson Park Drive-Thru Annex (Option 1): Requests for the Jackson Park Drive-Thru annex can typically be picked after 72 business hours.
    2. Naval Station Everett Pharmacy ScriptCenter (Option 4): Refill requests are processed for Pick-up in the Everett ScriptCenter kiosk located in the food court after 72 business hours.  Registration for the ScriptCenter is required, so please bring one of the prescription numbers with you when you come to pick-up for the first time
    3. Naval Base Kitsap Bangor Navy Exchange ScriptCenter (Option 5): Open for all beneficiaries. After 72 business hours, requests will now be picked up new ScriptCenter kiosk located in the NEX by customer service.
      1. NOTE: When requesting for the first time, registration is required so bring the 12-digit prescription number (starting with 000) found on your medication bottle with you.  If you don’t have a prescription number, you can still establish a username and PIN to access the ScriptCenter and the pharmacy can complete your registration when we fill your prescription.
      2. NOTE: Refrigerated items must still be picked up at the clinic pharmacy.
    4. Naval Hospital Bremerton ScriptCenter (Option 7):
    5. Open for all beneficiaries. The ScriptCenter kiosk located in the “A” level parking garage lobby just before the elevator.  Pickup is available 24 hours a day, 7 days a week.
      1. Prescriptions requested from 6:01 p.m. until 11:00 a.m. will be loaded by 12:00PM
      2. Prescriptions requested from 11:01 a.m. until 6:00 p.m. will be loaded by 7:00 p.m.
      3. NOTE: When requesting for the first time, registration is required so bring the 12-digit prescription number (starting with 000) found on your medication bottle with you.  If you don’t have a prescription number, you can still establish a username and PIN to access the ScriptCenter and the pharmacy can complete your registration when we fill your prescription.
      4. NOTE: Refrigerated items must still be picked up at the hospital pharmacy.

Pharmacy Hours and Locations

Navy Hospital Bremerton Pharmacy:

  • 1 Boone Road Bremerton, WA 98312
  • Monday thru Friday 8:30 a.m. to 4:30 p.m.
  • Closed on all Federal Holidays
Jackson Park Drive-Thru Pick-up Pharmacy:
  • This location is for Refill Pick-up only
  • 6179 Snoqualmie Pass Street, Bremerton, WA 98312
  • Monday thru Friday 8:30 a.m. to 4:30 p.m.
  • Closed on all Federal Holidays

NMRTU Everett Pharmacy:

  • 2000 W Marine Drive, Everett, WA 98207
  • Monday thru Friday 9:00 a.m. to 4:00 p.m.
  • Thursday 07:30 a.m. to 12:00 p.m.
  • Closed on all Federal Holidays
NMRTU Bangor Pharmacy:
  • Clinic: Active Duty and their dependents only
  • Refills: Open to All beneficiaries. Must be called-in via Audiocare and picked up via ScriptCenter located inside the Naval Station Bangor NEX.
  • 2050 Barb Street, Silverdale, WA 98315
  • Monday thru Friday 7:30 a.m. to 3:30 p.m.
  • Closed on all Federal Holidays

Tricare Mail Order Pharmacy Home Delivery

  • www.express-scripts.com/TRICARE
  • Phone: (877) 363-130

Audiocare Refill Steps

  • Step 1: Call (360) 475-4217,
  • Step 2: Select Pick-up Location
    • Jackson Park Drive-Thru Pharmacy, Press 1
    • Naval Station Everett ScriptCenter, Press 4
    • Naval Base Kitsap Bangor NEX ScriptCenter, Press 5
    • Naval Hospital Bremerton ScriptCenter, Press 7
  • Step 3: To refill or check the status of prescriptions, Press 1
  • Step 4: Enter patient 8-digit Date of Birth MMDDYYYY, and press #
  • Step 5: Enter the twelve digits of the prescription number (starting with 000), and Press #
  • Step 6: To refill the prescription, Press 1
 

ScriptCenter FAQ:

  • What is ScriptCenter?
    • ScriptCenter is a secure prescription pickup kiosk for dispensing medications. Requested prescriptions are filled and checked at the pharmacy, and then loaded into the ScriptCenter for pickup
  • Where are they located?
    • NHB Parking Garage Lobby Level A
    • Navy Base Kitsap Bangor- Navy Exchange in the back by the electronics department
    • Naval Station Everett- in the Commons by the Food Court
  • Do I have to register?
    • Yes, to use the ScriptCenter for pickup you must first enroll by physically going to the device. Each ScriptCenter is registered to a different pharmacy so you must register on each device you plan on using. To complete the enrollment, a recently filled prescription number is required. If you don’t have a recent prescription number, you can still enroll and the pharmacy will complete the enrollment the next your prescription is filled.
  • How do I request to get my medications loaded?
    • Refills can be requested using the Audiocare phone in system at (360)475-4217 and selecting the corresponding ScriptCenter pickup location.
    • Refills/New prescriptions can also be requested at any pharmacy staff member encounter (Q-Anywhere, Phone or In-person) for the Everett clinic and NHB location(s).
  • What about refrigerated items?
    • Refrigerated items are the only thing that can’t be loaded into ScriptCenter. If one of the items requested is refrigerated, the pharmacy will reach out to you to determine the best way for you to get your medications.
  • Can I pick-up for my spouse or dependent children?
    • yes, each adult must have their own account, but once registered you can select people that can pick-up for you in the account settings. You must have their Username and personal identification number to link accounts. Dependents under 18 years old do not need their own account but can be added under yours in settings with just a prescription number and date of birth

Sharps and Needle Disposal

Kitsap County residents can dispose of their properly labeled and secured sharps at any facility listed. Must be in approved containers. Limit three per day. Tell the site attendants you have sharps before removing them from your vehicle.
  • North Kitsap
    • Bainbridge Island Transfer Station: 7215 Vincent Road
    • Hansville Recycling & Garbage: 7791 NE Ecology Rd, Kingston
  • Central Kitsap
    • Silverdale Recycling & Garbage: 8843 NW Dickey Rd
    • Kitsap Public Health: 345 6th St. STE 300, Bremerton (FDA approved containers only)
    • Olympic Transfer Station: 9380 SW Barney White Rd, Bremerton
    • Household Hazardous Waste: 5551 SW Imperial Way, Bremerton
  • South Kitsap
    • Olalla Recycling & Garbage: 2850 SE Burley-Olalla Rd.

Helpful medication tips

  • Need a Prior Authorization Form or want to know if a prescription is covered? Use the TRICARE Formulary Search Tool to get updated information and costs for retail or home delivery.
  • If your provider tells you to take your medication differently than what is on the bottle request a new prescription.
  • Know the name(s) and dosage(s) of your medication as well as why you are taking them.
  • Be familiar with your medications: look for changes in color, size, shape, markings, and smell. If you notice something unusual contact the pharmacy
  • Do not mix medications unless instructed by your physician. Inform your physician of all medications you take, including over-the-counter medications, herbal medications, and dietary supplements.
  • If you are pregnant or breast-feeding, check with your physician and/or pharmacist before taking any medication.
  • Do not mix different medications in the same container. Keep medications in childproof containers and out of reach of children.
  • When traveling or transferring between permanent duty stations, carry your medication with you, not in your luggage. Be sure to take enough medication to last through your trip including a little extra in case of unexpected delays.
  • Do you have medications that are expired, or you no longer use? Return them to the NHB’s Pharmacy’s blue medication return bin 24/7 for proper disposal. Injectables are not returnable.

Contact Us

Phone

Phone Refills
(360) 475-4217

Express Scripts Pharmacy
Telephone: (877) 363-1303
Online

Nurse Advice Line
1-800-TRICARE
(874-2273) Option 1

Links
TRICARE Formulary Search Tool
Transfer Request Form
MHS Genesis Patient Portal
Need to Update Your Information in DEERS? Click Here