Health Services


Pharmacy
 

UPDATES effective September 26, 2023:


 

Tired of Waiting?  Ways to reduce your pharmacy wait time:

  • Out in Town Provider- Have your provider send us an electronic prescription.  They are safer and allow you to preactivate the prescription before you arrive.
  • Electronic Prescriptions- Use Q-Anywhere to preactivate your prescription before coming to the pharmacy.  When you arrive, select a ‘Return for Pick-up’ ticket for a reduced pick-up time.
  • Avoid the busy hours- Pharmacy is busiest in the middle of the day (10:00 AM to 3:00PM).
  • Plan ahead and call-in refills- Use Audiocare Refill line (360)475-4217 to get refills ready before you run out.  Using the Refill Line, you can request to pick-up most medications at the Drive-Thru Annex, Bangor ScriptCenter or the Hospital ScriptCenter.
  • Request 90-day supplies- Reduce your trips by requesting a 90-day supply from your provider. Many outside providers don’t realize that you can get up to 90 days’ worth without a Co-Pay from the pharmacy.
  • Non-Formulary Medications- Getting something new and you’re not certain?  Preactivate it before you come so we can verify the provider has already submitted the required paperwork.
  • Stay Notified- Sign up to receive text messages from the pharmacy. We send out messages about process changes and closures frequently.
 

NMRTU Bremerton Pharmacy Process

  1. Activating your prescription from an Outside Provider
    1. Hard Copy/Paper Prescriptions: It is highly recommended to have your provider send electronic prescriptions whenever possible as this will allow you to “pre-activate” your prescription, greatly reducing your pharmacy wait time.  Please ensure that the provider physically signs all paper prescriptions, as an electronic signature is NOT valid. 
      1. NHB Pharmacy: Come to the lobby and select “Activate Prescription” on the kiosk, then select I NEED to speak to a Staff Member, and wait to be called to a window.
      2. NMRTU Everett Pharmacy: Select “New Prescription” at the kiosk and wait to tbe called to a window.
      3. NMRTU Bangor Pharmacy: Active Duty and their dependents come to the Pharmacy and select “New Prescription” on the kiosk and then wait to be called to a window.
    2. Electronic Prescriptions from Outside Providers (eRx): Outside providers can send electronic prescriptions directly to the pharmacy for ALL prescriptions, including Controlled Substances, saving you valuable time, because you can activate them using Q-Anywhere from home rather than having to drop them off at the pharmacy. To send in prescriptions your provider will need the following information:
      1. NHB/NMRTU Bangor Pharmacy:
        • Pharmacy Name: DoD Bremerton Pharmacy
        • Address: 1 Boone Rd, Bremerton, WA 98312
        • Fax: 360-475-4786
        • Pharmacy NCPDP/NPI Number: 4925496/1811096852
      2. Everett Pharmacy:
        1. Pharmacy Name: DoD Everette Pharmacy
        2. Address: 2000 W. Marine View Drive Building 2010 Everette, Washington 98207
        3. Pharmacy NPI: 1952408718
  2. Activate Your New Electronic Prescriptions or Doctor Called in Refills (renewals)
    1. Q-Anywhere: Currently available at the NHB and Everett Pharmacies only.  Just use your cell phone to text the words ‘Get in line’ to 1-877-909-2512 to start the process. You will receive a text back with the following:
      1. Enter the patient’s DoD ID#- This is the 10-digit number found on your ID card. If you don’t have the DoD ID# for the patient, call the pharmacy for next time.
      2. Enter additional DoD ID numbers for anyone else you want to pick up for OR text “Done”
      3. Select Fill Location:
        1. NHB Hospital/Drive-Thru Pick-up
        2. NBHC Everett Pharmacy (Note Everett Options are different)
      4. Select Dispensing Option:
        1. Pharmacy Lobby: ready as soon as possible
        2. Drive-Thru: Available next business day after 10 AM
        3. Hospital ScriptCenter: Loaded twice daily at 12pm and 7pm
      5. Select how soon you want to pick-up:
        1. ASAP: For Lobby pickup only
        2. Delay: For Drive-Thru or ScriptCenter
      6. Once you receive your “Q” number, text what medications you need.  If you don’t text us, we’ll call you and if we can’t get ahold of you, we’ll process anything NEW in our profile that we see from the past 2 weeks.
      7. Go and enjoy your day until you receive your “READY” text.
    2. Phone Activation (Hospital ScriptCenter or Drive-Thru ONLY): You can call 360-475-4425, option 3, option 1 and speak with a pharmacy staff member who can help process your prescriptions. Phone lines are VERY busy, so we recommend using Q-Anywhere when possible.
      1. Jackson Park Drive-Thru Pharmacy: Picking up at the Jackson Park Drive-Thru requires a 2 Business Day turn around.
      2. ScriptCenter: Loaded twice daily at 12pm and 7pm
    3. Walk-Up Requests: It is highly recommended that you activate remotely using our “Q-Anywhere” system so that you do not have to wait at the pharmacy, but you can check in at the kiosk to speak to us in person.
      1. NHB Pharmacy: Come to the lobby and select “Activate Prescription / Walk up Request” on the kiosk.
        1. Only need new/renewal prescriptions from the last TWO weeks? Select “I do NOT need to speak to a staff member” on the kiosk to check-in and select where you want to pick it up.  Note: your ticket will be called out of order because you will only be called when its complete.
        2. Need Refills, multiple patients or have paper prescriptions? Select “I NEED to speak to a staff member…” and wait to be called to a window.
      2. NMRTU Everett Pharmacy: Select “New Prescription” on the kiosk and then wait to be called to a window.
      3. NMRTU Bangor Pharmacy: Active Duty and their dependents come to the Pharmacy and select “New Prescription” on the kiosk and then wait to be called to a window. Bangor pharmacy will process called-in refills for retirees but cannot accept Walk-Up requests.
  3. Wait to be notified it’s ready for Pick-up: Go out and enjoy your day.  If you’ve given us your cell phone information, we’ll text you when it’s ready. To ensure that you receive your notifications, please verify that your information is accurate by talking with a staff member during your next visit or by utilizing Q-Anywhere which automatically updates your cell phone information every time you use it.
  4. Once you get your message, Pick-up Process:
    1. NHB Pharmacy: Medications will be returned to pharmacy stock 10 days after they are processed.
      1. Pharmacy Pickup: Please come to the lobby and select a “Return for Pick-up” Ticket. We’ll call you up to the window and you’ll be on your way.
      2. ScriptCenter Pickup: Once loaded, your prescriptions will be available 24/7 for the next 10 days.
        1. NOTE: When requesting for the first time, registration is required so bring the 12-digit prescription number (starting with 000) found on your medication bottle with you. Don’t have a current number, contact the pharmacy, or ask during your next visit and we can give one to you.
        2. NOTE: Refrigerated items must still be picked up at the pharmacy.
    2. Jackson Park Drive-Thru Pharmacy: When you receive your “ready” notification, your medications will be ready the NEXT BUSINESS DAY after 10:00 AM.
    3. NMRTU Bangor Pharmacy: Please come to the lobby and select a “Return for Pick-up” Ticket. We’ll call you up to the window and you’ll be on your way.
  5. Refills: All refills should be called into the Pharmacy refill line (360) 475-4217. Turnaround time for refill requests are three business days and typically do NOT include a message when ready. For detailed instructions on how to use Audiocare system, please see below.
    1. Jackson Park Drive-Thru Annex (Option 1): Requests for the Jackson Park Drive-Thru annex can typically be picked after 72 business hours.
    2. Naval Station Everett Pharmacy ScriptCenter (Option 4): Refill requests are processed for Pick-up in the Everett ScriptCenter located in the food court after 72 business hours.  Registration for the ScriptCenter is required, so please bring one of the prescription numbers with you when you come to Pick-up for the first time.
    3. Naval Base Kitsap Bangor Navy Exchange ScriptCenter (Option 5): Ready after 72 business hours in the ScriptCenter located in the NEX by the electronics department.
      1. NOTE: When requesting for the first time, registration is required so bring the 12-digit prescription number (starting with 000) found on your medication bottle with you.  If you don’t have a prescription number, you can still establish a username and PIN to access the ScriptCenter and the pharmacy can complete your registration when we fill your prescription.
      2. NOTE: Refrigerated items must still be picked up at the clinic pharmacy.
    4. Naval Hospital Bremerton ScriptCenter (Option 7): The ScriptCenter is located in the “A” level parking garage lobby just before the elevator.  Pickup is available 24 hours a day, 7 days a week.
      1. Prescriptions requested from 6:01PM until 11:00AM will be loaded by 12:00PM
      2. Prescriptions requested from 11:01 AM until 6:00PM will be loaded by 7:00PM
      3. NOTE: When requesting for the first time, registration is required so bring the 12-digit prescription number (starting with 000) found on your medication bottle with you.  If you don’t have a prescription number, you can still establish a username and PIN to access the ScriptCenter and the pharmacy can complete your registration when we fill your prescription.
      4. NOTE: Refrigerated items must still be picked up at the hospital pharmacy.

Pharmacy Hours and Locations

Navy Hospital Bremerton Pharmacy:
  • 1 Boone Road Bremerton, WA 98312
  • Monday thru Friday 7:30 AM to 6:00 PM
  • Closed weekends and all Federal Holidays
Jackson Park Drive-Thru Pick-up Pharmacy:
  • This location is for Pick-up only
  • 6179 Snoqualmie Pass Street, Bremerton, WA 98312
  • Monday thru Friday 8:00 AM to 6:00 PM
  • Closed weekends and all Federal Holidays
NMRTU Everett Pharmacy:
  • 2000 W Marine Drive, Everett, WA 98207
  • Monday thru Friday 9:00 AM to 4:00 PM
  • Thursday 07:30 AM to 12:00 PM Noon
  • Closed weekends and all Federal Holidays
NMRTU Bangor Pharmacy:
  • Clinic: Active Duty and their dependents ONLY
  • Refills: Open to All beneficiaries. MUST be called-in via Audiocare and picked up via ScriptCenter located inside the Naval Station Bangor NEX.
  • 2050 Barb Street, Silverdale, WA 98315
  • Monday thru Friday 7:30 AM to 3:30 PM with a brief closure at 12pm for lunch
  • Closed weekends and all Federal Holidays
Tricare Mail Order Pharmacy Home Delivery

Audiocare Refill Steps

  • Step 1: Call (360) 475-4217,
  • Step 2: Select Pick-up Location
  • Jackson Park Drive-Thru Pharmacy, Press 1
  • Naval Station Everett ScriptCenter, Press 4
  • Naval Base Kitsap Bangor NEX ScriptCenter, Press 5
  • Naval Hospital Bremerton ScriptCenter, Press 7
  • Step 3: To refill or check the status of prescriptions, Press 1
  • Step 4: Enter Patient 8-digit Date of Birth MMDDYYYY, and press #
  • Step 5: Enter the twelve digits of the prescription number (starting with 000), and Press #
  • Step 6: To refill the prescription, Press 1
 

ScriptCenter FAQ:

  • What is ScriptCenter?
    • ScriptCenter is a secure prescription pickup kiosk for dispensing medications. Requested prescriptions are filled and checked at the pharmacy, and then loaded into the ScriptCenter for pickup.
  • Where are they located?
    • NHB Parking Garage Lobby Level A
    • Navy Base Kitsap Bangor- Navy Exchange in the back by the electronics department
    • Naval Station Everett- In the Commons by the Food Court
  • Do I have to register?
    • Yes, to use the ScriptCenter for pickup you must first enroll by physically going to the device.  Each ScriptCenter is registered to a different pharmacy so you must register on EACH device you plan on using. To complete the enrollment, a recently filled prescription number is required. If you don’t have a recent prescription number, you can still enroll and the pharmacy will complete the enrollment the next your prescription is filled.
  • How do I request to get my medications loaded?
    • Refills can be requested using the Audiocare phone in system at (360)475-4217 and selecting the corresponding ScriptCenter pickup location.
    • Refills/New Prescriptions can also be requested at any pharmacy staff member encounter (Q-Anywhere, Phone or In-person) for the Everett Clinic and Bremerton Hospital locations.
  • What about refrigerated items?
    • Refrigerated items are the only thing that can’t be loaded into ScriptCenter.  If one of the items requested is refrigerated, the pharmacy will reach out to you to determine the best way for you to get your medications.
  • Can I pick-up for my spouse or dependent children?
    • YES, each adult must have their own account, but once registered you can select people that can pick-up for you in the account settings. You must have their Username and personal identification number (PIN) to link accounts.  Dependents under 18 years old do not need their own account but can be added under yours in settings with just a Prescription Number and Date of Birth.

Sharps and Needle Disposal

        Kitsap County residents can dispose of their properly labeled and secured sharps at any facility listed. Must be in approved containers. Limit three per day. Tell the site attendants you have sharps before removing them from your vehicle.
  • NORTH
Bainbridge Island Transfer Station: 7215 Vincent Road
Hansville Recycling & Garbage: 7791 NE Ecology Rd, Kingston
  • CENTRAL
Silverdale Recycling & Garbage: 8843 NW Dickey Rd
Kitsap Public Health: 345 6th ST. STE 300, Bremerton
(Only accepts FDA approved containers)
Olympic Transfer Station: 9380 SW Barney White Rd, Bremerton
Household Hazardous Waste: 5551 SW Imperial Way, Bremerton
  • SOUTH
Olalla Recycling & Garbage: 2850 SE Burley-Olalla Rd.
 
 

Helpful medication tips

  • The pharmacy’s busiest days are Wednesday, and Friday and peak hours are 10 a.m. to 4 p.m.  To avoid longer than average wait times, try to come on different days or times. 
  • Need a Prior Authorization Form or want to know if a prescription is covered?  Use the TRICARE Formulary Search Tool to get updated information and costs for retail or Home Delivery.
  • Take medications only as indicated on the label; if your provider tells you to take it differently request a new prescription.
  • Know the name(s) and dosage(s) of your medication as well as why you are taking them
  • Be familiar with your medications: look for changes in color, size, shape, markings, and smell. If you notice something unusual contact the pharmacy
  • Do not mix medications unless instructed by your physician. Inform your physician of all medications you take, including over-the-counter medications, herbal medications, and dietary supplements
  • All medications can produce actions or effects other than those desired. Contact your physician if symptoms occur
  • If you are pregnant or breast-feeding, check with your physician and/or pharmacist before taking any medication
  • Do not mix different medications in the same container. Keep medications in childproof containers and out of reach of children
  • When traveling or PCS’ing, carry your medication with you, not in your luggage. Be sure to take enough medication to last through your trip including a little extra in case of unexpected delays
  • Do you have medications that are expired, or you no longer use? Return them to the Hospital Pharmacy’s blue medication return bin 24/7 for proper disposal. Injectables are not returnable.

Contact Us

Phone

Phone Refills
(360) 475-4217

Express Scripts Pharmacy
Telephone: (877) 363-1303
Online

Nurse Advice Line
1-800-TRICARE
(874-2273) Option 1

Links
TRICARE Formulary Search Tool
MHS Genesis Patient Portal
Need to Update Your Information in DEERS? Click Here