Primary Care

Primary care is a health service you get from a primary care provider or primary care manager (or PCM) during a doctor’s visit. Some of these services include:

• Routine care, like an annual physical exam or well child visits
• Medical treatment for non-emergency or non-urgent care
• Follow-up care if you have ongoing medical problems
• Preventive health care, like immunizations or the ordering of evidence-based screening tests or procedures to detect cancer
• Family planning
• Patient education and counseling on managing various conditions or improving overall health

Primary care also includes the ordering of medically necessary diagnostic laboratory and X-ray procedures and tests.  Primary care also includes the ordering and coordinating of specialty referrals.  Primary care is used to treat adults and children, including infants and newborns.

MEDICAL HOME PORT
Hours of Operation
Pediatric Clinic at NHB Family Care Center 3^rd floor:
7:30 a.m. to 4 p.m. M-F
Internal Medicine Clinic at NHB 6^th floor:
7:30 a.m. to 4 p.m. M-F
Family Medicine Clinic at NHB Family Care Center 2^nd floor:
7:30 a.m. to 4 p.m. M-F
Bangor Family Medicine Clinic:
7:30 a.m. to 4 p.m. M-F
Everett Family Medicine Clinic:
7:30 a.m. to 4 p.m. M-F
 
What is a Medical Home Port?
Medical Home Port is a team-based, comprehensive care approach designed to meet the health and wellness needs of our patients. Committed to safe, effective, high-quality care and services, the Medical Home Port provides readily-accessible, coordinated, and compassionate patient and family-centered care.
 
A Medical Home Port includes:
 Partnerships between you and your clinic team based on mutual trust and respect.
 Respect for your family’s cultural and religious beliefs.
 Connections to support and services to meet you and your family’s needs.
 Access to after-hours and weekend consultation and advice through the Nurse Advice Line.
 Coordination of care, the primary care clinician working with a team of specialty clinicians.
 Opportunities for second opinions within the clinic if necessary.
 
Patient and Family Responsibilities
 Take an active role in your care. Come prepared and BRING :
      Your military ID card.
      Questions you would like to discuss.
      Health records and/or contact information for other clinicians you or your child have seen
      List of current prescriptions and non-prescription medications including supplements.
 Participate in your care and setting goals for your healthcare management.
 
Appointments
To make an appointment call
Puget Sound Military Appointing Center (PSMAC)
At (800)-404-4506.
 If you or your child require immediate medical attention (medical emergency) call, 911!
 We provide appointments for well visits, physicals, acute or chronic health issues including behavioral health concerns.
 Uncertain if an in-person appointment is needed? Call the Nurse Advice Line, send a message through the patient portal or request a virtual appointment.
 
 

Health Management Tools with 24/7 Access Access health information online at your convenience
 Exchange secure messages with your care team
 Request prescription renewals
 View notes from your clinical visits, and most lab or radiology tests
 Schedule medical appointments
 Complete pre-visit questionnaires
 Look up information related to health concerns and medications
To access the MHS Genesis Patient Portal, visit https://patientportal.mhsgenesis. health.mil. For questions regarding DS Logon, visit www.dmdc.osd.mil/milconnect or call (800) 538-9552.
 
After-Hours Care 
The Nurse Advice Line provides health care advice by telephone and guides beneficiaries to the most clinically appropriate health services. 
Prescription Refills and Renewals

1. Call the pharmacy refill line 360-230-1612 for any prescriptions that have refills remaining.
   1. Notify you want prescription filled by texting “Get in line” to 877-909-2512.

2. Requests for renewing medications (meds with no refills) can be sent through the patient portal or by calling your medical homeport clinic.
Referrals
Your provider may submit a referral for specialty care and/or services. Every effort will be made to provide that specialty care at Naval Hospital Bremerton or Madigan Army Medical Center in Tacoma, WA. If services are not available at a Military Treatment Facility your care be will be deferred to a civilian network provider. If given a referral for specialty care, you should:
 
1. Call PSMAC at (800) 404-4506 after two working days to schedule your appointment. The PSMAC representative will either update you with the status of the referral; make your appointment; or inform you if you are being referred to a provider in the community.
 
2. If you are referred to a TRICARE provider in the community, log onto www.tricare-west.com to check the status of the authorization. You will be able to print your authorization letter online. If your referral has not been authorized within 10 business days, you may contact Health Net Federal Services at (844)866-9378.
 
3. If you have already called the PSMAC and/or Health Net Federal Services and have not heard anything about your referral you may call the Referral Management Center (RMC) at (360) 475-4455. The RMC is available to assist you Mon-Friday from 7:30 a.m. to 4 p.m..
 
COVID-19
Testing:
COVID-19 testing is being done in the primary care clinics. Call PSMAC at (800) 404-4506 to schedule an-person appointment for testing or a virtual appointment to discuss whether or not testing is needed.
 
Vaccines:
COVID-19 Vaccines are being given at Naval Hospital Bremerton Immunization Clinic on the 3^rd floor of the Family Care Center. To make an appointment for a COVID-19 immunization, call PSMAC at (800) 404-4506.