Getting Care

Referrals & Appointments

The Puget Sound Military Appointment Center, 1-800-404-4506, is open Monday through Friday, 6 a.m. to 8 p.m., Saturday and Sunday 8 a.m. to 5 p.m. and closed for federal holidays.

Book Appointments Online:

Visit Online: MHS Patient Portal

Appointment Timeframes:

Acute Appointment (ACUTE): Same Day
Procedure (PROC): 28 days or provider designated duration
Future (FTR): 7 days or provider designated duration

How To Do A Rx Medication Renewal:

Call your Medical Home Team and provide name of medications and dosage along with your name, sponsor's last 4 SSN and a good contact number in case there are any questions. Once you place your request, allow at least 24 hours and call (360) 475-4217 to check the status of your refill.
Refills - See the NMRTC Pharmacy page: NMRTC Pharmacy Page
How to request medication renewals and refills

How To Obtain Results:

Visit Online: MHS Patient Portal

How To Enroll On Health Net Federal Services

You can click the following lInk to start your enrollment process: Health Net Federal Services.

How To Communicate With My Team Provider

Call your primary care clinic  for clinic information. You can also communicate with your provider using MHS Patient Portal.

How To Cancel Appointment

Please call at least 24 hours prior to cancel your appointment.

How To Schedule An Appointment By Phone 

Puget Sound Military Appointing Center (PSMAC): 1-800-404-4506

Monday - Friday: 6 a.m. to 8 p.m., Saturday and Sunday 8 a.m. to 5 p.m. and closed for federal holidays.

MHS Nurse Advice Line

NURSE ADVICE LINE (NAL): 1-800-874-2273, Option: 1
MHS Nurse Advice Line Beneficiary Portal
MHS Nurse Advice Line
Specialty Referral Guidelines

Note: Please be aware that when a patient reverts to a military treatment facility not currently using MHS GENESIS, they must convert back to using the TRICARE Online Patient Portal.

Contact Us

NMRTC Referral Management

Phone: 360-475-4455
Fax: 877-883-9590

Puget Sound Military Appointment Center (PSMAC)

Phone: 1- 800-404-4506 Monday - Friday: 6 a.m. to 8 p.m.
Saturday and Sunday 8 a.m. to 5 p.m.
Closed for federal holidays.

Don't forget to keep your family's information up-to-date in DEERS.