Pharmacy

UPDATES effective November 12, 2024

• Q-Anywhere (pharmacy text service) upgrades to secure web platform
• Two ScriptCenter machines, located in the same area divided by patient last name.
  • Original ScriptCenter- Last Names A-L
  • New ScriptCenter- Last Names M-Z

 

NMRTU Bremerton Pharmacy Process

1. Activating your prescription from an Outside Provider
   1. Hard Copy/Paper Prescriptions: It is highly recommended to have your provider send electronic prescriptions whenever possible as this will allow you to pre-activate your prescription, greatly reducing your pharmacy wait time.  Please ensure that the provider physically signs all paper prescriptions, as an electronic signature is not valid. 
      1. NHB Pharmacy: Come to the lobby and select “Activate Prescription” on the kiosk, select I NEED to speak to a Staff Member, and then wait to be called to a window.
      2. NMRTU Everett Pharmacy: Active Duty and their dependents come to the Pharmacy and speak to the attendant at the window.
      3. NMRTU Bangor Pharmacy: Active Duty and their dependents come to the Pharmacy and select “New Prescription” on the kiosk and then wait to be called to a window.
   2. Electronic Prescriptions from Outside Providers (eRx): Outside providers can send electronic prescriptions directly to the pharmacy for all prescriptions, including controlled substances, saving you valuable time, because you can activate them from home rather than having to drop them off at the pharmacy. To send in prescriptions your provider will need the following information:
      1. NHB/NMRTU Bangor Pharmacy:
         • Pharmacy Name: DoD Bremerton Pharmacy
         • Address: 1 Boone Rd, Bremerton, WA 98312
         • Fax: 360-475-4786
         • Pharmacy NCPDP/NPI Number: 4925496/1811096852
      1. Everett Pharmacy:
         1. Pharmacy Name: DoD Everette Pharmacy
         2. Address: 2000 W. Marine View Drive Building 2010 Everette, Washington 98207
         3. Pharmacy NPI: 1952408718

1. Activate Your New Electronic Prescriptions or Doctor Called in Refills (renewals)
   1. Q-Anywhere: Just use your cell phone to text the words ‘Get in line’ to 1-877-909-2512 or use the Q-Anywhere link to start the process. When you text in, just click on the secure weblink to start the process. Just follow the provided directions to select the pharmacy, add the patients, select the pickup location and the priority of service.  Please ensure to include the information about what you want us to fill, otherwise we will just process any new prescriptions submitted within the past two weeks.
      1. Bremerton Main Pharmacy Pickup Options
         1. Hospital Pharmacy Lobby- we treat your ticket like you’re waiting.
         2. Hospital ScriptCenter
            • Prescriptions requested from 4:31 p.m. until 11 a.m. will be loaded by 1 p.m.
            • Prescriptions requested from 11:01 a.m. until 4:30 p.m. will be loaded by 6 p.m.
         3. Drive-Thru (refills only) in Jackson Park
            • Ready next business day after 10 a.m.
      2. Select when you want to pick-up
         1. ASAP (for lobby only)- We’ll text you when ready and you can pick up today at the NHB Pharmacy
         2. Later- Pick up in the Drive-Thru Pharmacy after two business days or the ScriptCenter loaded at 1 p.m. and 6 p.m.
            • Prescriptions requested from 6:01 p.m. until 11 a.m. will be loaded by 12 p.m.
            • Prescriptions requested from 11:01 a.m. until 6 p.m. will be loaded by 7 p.m.
      3. Once you receive your Q-ticket number, keep the website open and go and enjoy your day until you receive the text saying it was checked by the pharmacist. If we have any further questions, we’ll send you a secure message.
   2. Phone Activation: You can call and speak with a pharmacy staff member who can help process your prescriptions and give you an estimated wait time. Phone lines are very busy, so we recommend using Q-Anywhere when possible.
      1. NHB/Jackson Park Drive-Thru Pharmacy: 360-475-4425, option 3, option 1
         1. We cannot guarantee prescriptions called in will be filled the same day.  If you required Same Day pick up, please utilize the Q-Anywhere service.
         2. Picking up at the Jackson Park Drive-Thru requires a two Business Day turn around.
      2. ScriptCenter:
         1. Prescriptions requested from 6:01 p.m. until 11 a.m. will be loaded by 1:00 p.m.
         2. Prescriptions requested from 11:01 a.m. until 6 p.m. will be loaded by 6 p.m.
   3. Walk-Up Requests: It is highly recommended that you activate remotely using our “Q-Anywhere” system so that you do not have to wait around at the pharmacy, but you can come check in at the kiosk to speak to us in person.
      1. NHB Pharmacy: Come to the lobby and select “Activate Prescription / Walk up Request” on the kiosk.
         1. Only need new/renewal prescriptions from the last two weeks? Select “I do NOT need to speak to a staff member” on the kiosk to check-in and tell us where you want to pick it up.  Once complete you will only be called up at dispense.
         2. Need Refills, multiple patients or have paper prescriptions? Select “I NEED to speak to a staff member…” and please wait to be called to a window.
      2. NMRTU Everett Pharmacy: Come to the Pharmacy and speak to the staff member at the window.
      3. NMRTU Bangor Pharmacy: Q-Anywhere check-in only.
2. Wait to be notified it’s ready for Pick-up: Go and enjoy your day.  If you’ve given us your cell phone information, you’ll receive a text saying the pharmacist has checked your medications. To ensure that you receive your notifications, please verify that your information is accurate by talking with a staff member during your next visit or by utilizing Q-Anywhere which automatically updates your cell phone information every time you use it.
3. Once you get your message, Pick-up Process:
   1. NHB Pharmacy: Medications will be returned to the shelf 10 days after you receive your “ready” notification. You have 10 days to get your medications.
      1. Pharmacy Pickup: Please come to the lobby and text “I Am Here” to let us know you’ve arrived. This will reactivate your ticket and we’ll call you to a window. If the reactivation doesn’t work, please select a “Return for Pick-up” Ticket. We’ll call you up to the window and you’ll be on your way.
      2. ScriptCenter Pickup: Once loaded, your prescriptions will be available 24/7 for the next 10 days.
         1. NOTE: You can now scan your ID card or enter the DoD ID number for the patient to enroll instead of needing a prescription number.
         2. NOTE: Refrigerated items must still be picked up at the pharmacy.
   2. Jackson Park Drive-Thru Pharmacy: When you receive your notification stating your medications are checked, you can pick them up the NEXT BUSINESS after 10 a.m.
   3. NMRTU Bangor Pharmacy: Text “I Am Here” when you arrive and we’ll call you to the window.
4. Refills: All refills should be called into the Pharmacy refill line (360) 230-1612. Turnaround time for refill requests are two business days and typically do NOT include a message when ready. For detailed instructions on how to use Audiocare system, please see below.
   1. Jackson Park Drive-Thru Annex (Option 1): Requests for the Jackson Park Drive-Thru annex can typically be picked after 72 business hours.
   2. Naval Station Everett Pharmacy ScriptCenter (Option 4): Refill requests are processed for Pick-up in the Everett ScriptCenter Kiosk located in the food court after 72 business hours.  Registration for the ScriptCenter is required, so please bring one of the prescription numbers with you when you come to Pick-up for the first time.
      1. There are 2 options to obtain ALL refills: 
         - Option 1: Call 360-230-1612, use the existing 12 digit prescription number
         - Option 2:  MHS Genesis patient portal,  select  RX REFILLS tab: Naval Base Kitsap-Bremerton:  Naval Branch Clinic Everett-Commons
   3. Naval Base Kitsap Bangor Navy Exchange ScriptCenter (Option 5): Open for all beneficiaries. After 72 business hours, requests will now be picked up new ScriptCenter Kiosk located in the NEX by customer service.
      1. NOTE: When requesting for the first time, registration is required so bring the 12-digit prescription number (starting with 000) found on your medication bottle with you.  If you don’t have a prescription number, you can still establish a username and PIN to access the ScriptCenter and the pharmacy can complete your registration when we fill your prescription.
      2. NOTE: Refrigerated items must still be picked up at the clinic pharmacy.
   4. Naval Hospital Bremerton ScriptCenter (Option 7): Open for all beneficiaries. The ScriptCenter Kiosk located in the “A” level parking garage lobby just before the elevator.  Pickup is available 24 hours a day, 7 days a week.
      1. Prescriptions requested from 6:01 p.m. until 11 a.m. will be loaded by 1 p.m.
      2. Prescriptions requested from 11:01 a.m. until 6 p.m. will be loaded by 6 p.m.
      3. NOTE: When requesting for the first time, registration is required so bring the 12-digit prescription number (starting with 000) found on your medication bottle with you.  If you don’t have a prescription number, you can still establish a username and PIN to access the ScriptCenter and the pharmacy can complete your registration when we fill your prescription.
      4. NOTE: Refrigerated items must still be picked up at the hospital pharmacy.

Pharmacy Hours and Locations

Navy Hospital Bremerton Pharmacy:

• 1 Boone Road Bremerton, WA 98312
• Monday thru Friday 8:30 a.m. to 4:30 p.m.
• Closed on all Federal Holidays

Jackson Park Drive-Thru Pick-up Pharmacy:

• This location is for Pick-up only
• 6179 Snoqualmie Pass Street, Bremerton, WA 98312
• Monday thru Friday 8:30 a.m. to 4:30 p.m.
• Closed on all Federal Holidays

NMRTU Everett Pharmacy:

• 2000 W Marine Drive, Everett, WA 98207
• Monday thru Friday 9 a.m. to 4 p.m.
• Thursday 07:30 a.m. to 12:00 p.m.
• Closed on all Federal Holidays

NMRTU Bangor Pharmacy:

• Clinic: Active Duty and their dependents ONLY
• Refills: Open to All beneficiaries. MUST be called-in via Audiocare and picked up via ScriptCenter located inside the Naval Station Bangor NEX.
• 2050 Barb Street, Silverdale, WA 98315
• Monday thru Friday 7:30 a.m. to 3:30 p.m.
• Closed on all Federal Holidays

TRICARE Mail Order Pharmacy Home Delivery

• www.express-scripts.com/TRICARE
• Phone: (877) 363-1303

Audiocare Refill Steps

• Step 1: Call (360) 230-1612,
• Step 2: Select Pick-up Location
• Jackson Park Drive-Thru Pharmacy, Press 1
• Naval Station Everett ScriptCenter, Press 4
• Naval Base Kitsap Bangor NEX ScriptCenter, Press 5
• Naval Hospital Bremerton ScriptCenter, Press 7
• Step 3: To refill or check the status of prescriptions, Press 1
• Step 4: Enter Patient 8-digit Date of Birth MMDDYYYY, and press #
• Step 5: Enter the twelve digits of the prescription number (starting with 000), and Press #
• Step 6: To refill the prescription, Press 1

ScriptCenter FAQ:

• What is ScriptCenter?
  • ScriptCenter is a secure prescription pickup kiosk for dispensing medications. Requested prescriptions are filled and checked at the pharmacy, and then loaded into the ScriptCenter for pickup.
• Where are they located?
  • NHB Parking Garage Lobby Level A
  • Navy Base Kitsap Bangor- Navy Exchange in the back by the electronics department
  • Naval Station Everett- In the Commons by the Food Court
• Do I have to register?
  • Yes, to use the ScriptCenter for pickup you must first enroll by physically going to the device.  Each ScriptCenter is registered to a different pharmacy so you must register on EACH device you plan on using. To complete the enrollment, a recently filled prescription number is required. If you don’t have a recent prescription number, you can still enroll and the pharmacy will complete the enrollment the next your prescription is filled.
• How do I request to get my medications loaded?
  • Refills can be requested using the Audiocare phone in system at (360) 230-1612 and selecting the corresponding ScriptCenter pickup location.
  • Refills/New Prescriptions can also be requested at any pharmacy staff member encounter (Q-Anywhere, Phone or In-person) for the Everett Clinic and Bremerton Hospital locations.
• What about refrigerated items?
  • Refrigerated items are the only thing that can’t be loaded into ScriptCenter.  If one of the items requested is refrigerated, the pharmacy will reach out to you to determine the best way for you to get your medications.
• Can I pick-up for my spouse or dependent children?
  • YES, each adult must have their own account, but once registered you can select people that can pick-up for you in the account settings. You must have their Username and personal identification number (PIN) to link accounts.  Dependents under 18 years old do not need their own account but can be added under yours in settings with just a Prescription Number and Date of Birth.

Sharps and Needle Disposal

        Kitsap County residents can dispose of their properly labeled and secured sharps at any facility listed. Must be in approved containers. Limit three per day. Tell the site attendants you have sharps before removing them from your vehicle.

• NORTH

Bainbridge Island Transfer Station: 7215 Vincent Road
Hansville Recycling & Garbage: 7791 NE Ecology Rd, Kingston

• CENTRAL

Silverdale Recycling & Garbage: 8843 NW Dickey Rd
Kitsap Public Health: 345 6^th ST. STE 300, Bremerton
(Only accepts FDA approved containers)
Olympic Transfer Station: 9380 SW Barney White Rd, Bremerton
Household Hazardous Waste: 5551 SW Imperial Way, Bremerton

• SOUTH

Olalla Recycling & Garbage: 2850 SE Burley-Olalla Rd.

Helpful medication tips

• Need a Prior Authorization Form or want to know if a prescription is covered?  Use the TRICARE Formulary Search Tool to get updated information and costs for retail or Home Delivery.
• If your provider tells you to take your medication differently than what is on the bottle request a new prescription.
• Know the name(s) and dosage(s) of your medication as well as why you are taking them
• Be familiar with your medications: look for changes in color, size, shape, markings, and smell. If you notice something unusual contact the pharmacy
• Do not mix medications unless instructed by your physician. Inform your physician of all medications you take, including over-the-counter medications, herbal medications, and dietary supplements
• If you are pregnant or breast-feeding, check with your physician and/or pharmacist before taking any medication
• Do not mix different medications in the same container. Keep medications in childproof containers and out of reach of children
• When traveling or PCS’ing, carry your medication with you, not in your luggage. Be sure to take enough medication to last through your trip including a little extra in case of unexpected delays
• Do you have medications that are expired, or you no longer use? Return them to the Hospital Pharmacy’s blue medication return bin 24/7 for proper disposal. Injectables are not returnable.