Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Family Medicine

NHB Family Medicine Clinic 2nd Floor Walk-In Services
Mon., Tues., Thurs., Fri.: 8 a.m. to 11 a.m. and 1 p.m. to 3 p.m., Wed., 1 p.m. to 3 p.m. only
Available for all Family Medicine empaneled patients - active duty, retirees, family member – only.
For new patients or those unfamiliar with TRICARE, please contact TRICARE West at 1-888-874-9378 (8 a.m. to 6 p.m., excluding holidays).
 
Walk-In Services Provided:
Dysuria Nurse-Driven Protocol:
                For ages 18 to 65 years old with new complaint of pain or burning during urination, increased frequency of urination, or sudden or urgent need to urinate.
Nurse Run Self Swab Clinic:
                For ages 18 to 65 years old with a new complaint of abnormal vaginal discharge, odor, or irritation.
Pregnancy Confirmation:
                For ages 16 to 44 years old with a positive home pregnancy test or over five days late for menstrual cycle.
 
Don't forget to keep your family's information up-to-date in DEERS.